索賠信是一方的不當(dāng)行為或違反合同給另一方造成了損失，受損失方提出賠償要求。索賠信的起因跟投訴信的起因類似，只是問題較嚴(yán)重，需要提出索賠。通常索賠發(fā)生在抱怨之后。經(jīng)買賣雙方查實(shí)后，確定理賠方式。索賠信通常要附上官方報(bào)告。
范文
Dear Sirs,
We refer to Sales Contract No. 578 covering the purchase of 200 tons of flour.
We telexed you on May 17 informing you that the consignment arrived on April 20. But we are compelled to lodge a claim with you for the short weight.
On inspection, we found that 180 bags had burst and that the contents estimated at 9,000 kg had been irretrievably lost. We proceeded to have a survey report made. The report has now confirmed our initial findings. The report indicates that the loss was due to the use of substandard bags for which you, the suppliers, are responsible.
On the strength of the survey report, we hereby register our claim against you as follows ：
Short delivered quantity：US$200
Survey charges：US$50
Total claimed ： US$250
We enclosed Survey Report No. TS6724 and look forward to an early settlement of the claim.
Yours truly,
[Name ]
[Title]
注解1：首先指明訂單號(hào)或合同交易事項(xiàng)。
注解2：直接、簡要說明索賠原因。
注解3：索賠通常以官方的鑒定證明為支撐，切不可妄自提出賠償、給出索賠內(nèi)容。受損失方可根據(jù)損失提出索賠，對(duì)方也有權(quán)對(duì)事情查證后進(jìn)行理賠，如受損失方的情況不屬實(shí)或索賠不合理，對(duì)方可以拒絕理賠。
注解4：必須附上官方調(diào)查報(bào)告。
譯文：
有關(guān)第578號(hào)銷售合約的200噸面粉問題。
貨物已于4月20日運(yùn)抵本公司，并已于5月17日傳真告知相關(guān)事宜。但我們不得不因短重問題而向您方提出索賠。
檢查貨物時(shí)，我們發(fā)現(xiàn)有180袋破損，估計(jì)損失9 000千克。其后安排進(jìn)行檢驗(yàn)，有關(guān)報(bào)告與估計(jì)的損失相符。該報(bào)告指出這次損失是由于包裝袋不符合標(biāo)準(zhǔn)所致，故應(yīng)由貴公司負(fù)責(zé)此損失。
現(xiàn)按照?qǐng)?bào)告結(jié)果向貴公司索償：
損失面粉：200美元
檢驗(yàn)費(fèi)：50美元
合計(jì)：250美元
隨函附上第6724號(hào)檢驗(yàn)報(bào)告，煩請(qǐng)?jiān)缛战鉀Q賠償事宜。
天津翻譯公司